In certain circumstances, depending on the origin of your order, our team may be able to assist with updating your delivery address. However, please note that we process orders swiftly, so if we are unable to make the change, we recommend waiting for your dispatch email and then contacting your chosen carrier to request a redirection.
For domestic orders within Australia, Australia Post offers a convenient solution via their mobile app. You can download the Australia Post app here: Australia Post App. This app allows you to manage your delivery, including requesting a mail redirect.
For more information on MyPost mail redirect, please visit: Australia Post Mail Redirect.
Alternatively, if your order is being shipped via DHL, you can access information about their mail redirect service here: DHL On Demand Delivery.
Once your tracking number is provided, you will be able to make any necessary address changes.
*Please note: It is the customer’s responsibility to verify the accuracy of the shipping address before placing an order. We strongly recommend reviewing the address provided in your order confirmation email to ensure it is correct. If you have any concerns or need to make address changes, please contact our customer service team via live chat or email us at customerservice@generalpantsgroup.com as soon as possible. Please note, not all changes can be accommodated, as it depends on the transit status of your parcel.