If your parcel is missing, don't worry—we’re here to assist you throughout the process. We will initiate an investigation with Australia Post on your behalf to locate your package.
Once we’ve contacted Australia Post, they will liaise with their Parcel Distribution Centre and the assigned delivery driver to determine the status of your delivery.
Please note that due to the high volume of inquiries, Australia Post typically provides an update within 5-10 working days. We will remain in contact with them and keep you informed of any developments.
To begin the investigation, please reach out to our Customer Service team via live chat or email us at customerservice@generalpantsgroup.com. We’re here to help!