If your parcel gets lost we will happily open an investigation with Australia Post on your behalf. Australia Post will let us know the status of delivery after they have contacted their Parcel Distribution Centre and the driver who was allocated delivery of your package.
Australia Post will advise the status of the investigation within 5-10 working days, as Australia Post is experiencing a high volume of contact due to the current climate. We'll keep checking in with them and will keep you in the loop with any updates along the way.
To open an investigation please contact our Customer Service team via our live chat function or email us at firstname.lastname@example.org