We want to make returns as smooth as possible. Please take a moment to review our return policy for markdown purchases, both online and in-store.
Online Markdown Purchases
Markdown items purchased online can be returned for a credit note or exchange, provided they meet our standard return conditions.
To qualify, items must be:
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In original condition
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With all tags attached
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Swimwear must have hygiene stickers in place and be returned as a full set
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Shoes must be returned in the original box, which must be placed inside a protective satchel or shipping box
Please note: If you paid using Afterpay, ZipPay, or Klarna, we’re only able to offer a credit note via return to our online warehouse. Unfortunately, exchanges are not available for these payment methods.
In-Store Markdown Purchases
Markdown items purchased in-store are considered final sale and cannot be returned or exchanged due to change of mind.
Items Not Eligible for Return
For hygiene and safety reasons, we cannot accept returns on the following:
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Underwear
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Pierced jewelry
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Face masks
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Any Storeroom Vintage items.
If you have any questions or need help with a return, please visit our returns policy Returns – General Pants Co. or contact our Customer Experience Team.