DOMESTIC RETURN TO ONLINE WAREHOUSE
- When returning items to our online team, you are responsible for the cost of the return
- It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us
- We recommend using a tracked method of postage to ensure your return arrives to us safely.
Item/s Purchased at Retail Store - For security reasons, we do not hold your financial information when you purchase in-store. Please ensure you provide a valid contact number on your returns form so that our online team can contact you as soon as possible to arrange a refund to your bank account.
To easily start your returns process (Australian customers only) please click on the button below and enter your details:
Please download and complete our online returns form to ensure we can process your request as quickly as possible. This form should be included with your return.
DOMESTIC RETURN IN-STORE
- Your return must be accompanied by your online order confirmation email, packing slip or in-store receipt.
- Purchases paid for via ZipPay and Klarna CANNOT be returned to our retail stores, returns will only be accepted at our online warehouse
- Item/s Purchased Online - You can only return in-store if it is a domestic online order.
View our returns policy here: What is your returns policy?