If you have received a refund instead of an exchange, this means that the size you originally requested was unavailable when your return was processed. We sincerely apologise for any inconvenience this may have caused.
Please note that, unfortunately, we are unable to process exchange requests for the following:
- International orders
- Orders made with Afterpay, Zip or Klarna whether online or in-store
If your exchange was refunded due to the payment method used, and a discount was applied to your original purchase, we recommend contacting our customer service team via live chat or email us at customerservice@generalpantsgroup.com. Our team will be happy to assist you with repurchasing the item and ensuring that the same discount is applied.