If you received a refund instead of an exchange, it means the size you originally requested was unavailable at the time your return was processed. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding.
Please Note:
We are unable to process exchange requests for the following:
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International orders
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Orders paid using Afterpay, Zip, or Klarna (both online and in-store)
If your exchange was refunded due to one of these payment methods, and you used a discount on your original purchase, we’re here to help. Simply reach out to our Customer Service team via live chat or email us at customerservice@generalpantsgroup.com.
We’ll be happy to assist you with repurchasing the item and ensure the same discount is applied.