Refunds will be processed:
Within 3-5 business days of receipt where possible via the payment method you made the original purchase.
*Due to the recent lock downs across Australia, we are experiencing a higher than usual influx of returns, so some delays may occur
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
- PayPal refunds will be visible in your PayPal balance immediately
- Afterpay, ZipPay and Klarna refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments.
- Laybuy refunds will be visible in your account within 5-10 days depending on your financial institution.
- e-vouchers will be emailed immediately and gift cards mailed within 1-2 business days
*Returns will only be accepted within 30 days when:
- Items are in their original condition;
- Items are in their original packaging and returned in a protective postal bag (shoe boxes must also be returned in their original condition);
- Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold or shipped and all swimwear sold as a set must be returned as a set);
- Proof of purchase is provided; and A returns form is included (items returned via post only
PLEASE NOTE - Returns on underwear, pierced jewellery, face masks and Storeroom Vintage garments are not accepted.