RETURNS POLICY
Please note that returns will only be accepted within 30 days, under the following conditions:
- Items must be in their original condition.
- Items must be returned in their original packaging and placed in a protective postal bag. Shoe boxes must also be returned in their original condition.
- Tags must remain attached to garments. For swimwear, the hygiene stickers must remain in place as sold or shipped, and all swimwear sold as a set must be returned as a set.
- You must provide proof of purchase.
- A returns form must be included if returning items via post.
PLEASE NOTE: Returns on underwear and pierced jewellery are not accepted.
FINAL SALE: Items labelled as "FINAL SALE" are not eligible for returns or exchanges if you change your mind. These items are explicitly marked as FINAL SALE on their product page.
However, if the item is faulty, our customer service team will be happy to assess it. In such cases, you may be entitled to a replacement or refund. If you have any questions, please feel free to reach out to our Customer Service team via live chat or email us at customerservice@generalpantsgroup.com.