As a consumer, when you purchase goods, you are guaranteed that they are of acceptable quality. This means the product should be safe, durable, free from defects, and fulfill your expectations for its purpose.
A product may be considered faulty or not of acceptable quality if it:
- Is unsafe, lacks durability, or has defects, considering the product type and its cost.
- Fails to perform as expected or is not suitable for its intended use.
- Does not match the description provided by the seller (e.g., on packaging, labels, or promotional materials).
If you receive an item that is not of acceptable quality, you may be entitled to a repair, replacement, or refund.
How to Make a Claim for a Faulty Item:
- Provide proof of purchase – This can be the original receipt or other documentation. Bank or credit card statements may not suffice if the faulty item is not clearly shown.
- Return the product – If returning the product in-store is not possible, you will be responsible for return shipping costs unless they are deemed excessive.
Important Notes:
- Photographs alone cannot be accepted as proof of a fault. The physical product must be returned for assessment.
- If the item is deemed faulty, the cost of return shipping will be refunded. Be sure to keep your postage receipt.
- In some cases, a supplier assessment may take 2-6 weeks. While the seller will work to resolve the issue promptly, exact timeframes for assessment cannot be guaranteed.
Please reach out to our Customer Service team via live chat or email us at customerservice@generalpantsgroup.com, if you wish to start the process.