1. Processing Time:
Our returns team typically needs about 7-10 business days to process all returns and exchanges once they're back at our online warehouse.
2. Delays During Promotional Periods:
During our exciting promotional periods, there might be a slight delay in processing returns. This is due to the influx of returns during the sale period.
3. Return Notification:
Once your return is all sorted out, keep an eye out for an email notification. We'll make sure you're in the loop every step of the way.
4. Reach Out Anytime:
If you have not received your notification after the 10 business days please do not hesitate to reach out to our team to further assist via our chat function or via the email customerservice@generalpantsgroup.com.