Once your item has been returned to our warehouse, our returns team typically requires 5-7 business days to process all returns and exchanges.
During promotional periods, there may be slight delays in processing returns due to the increased volume of returns.
Once your return has been processed, you will receive an email notification to keep you updated on the status of your return.
If you have not received this notification within 10 business days after your package arrives at our warehouse, please reach out to our Customer Service team via live chat or email us at customerservice@generalpantsgroup.com. Kindly provide your return tracking number in your correspondence to help us assist you more efficiently.