Once an order is placed, we are unable to make any modifications to it. This means we cannot change the colour or size of an item, nor can we add or remove items from your order.
However, if your order has not yet been processed for packing, we may be able to cancel it and issue a refund. This will allow you to place a new order with the correct items. Please reach out to our Customer Service team via live chat or email us at customerservice@generalpantsgroup.com.
If you wish to return an item, you can visit any of our stores within 30 days of receiving your order. Simply bring the item along with proof of purchase, and our in-store team will assist you
Alternatively, if you prefer to return your item by post, please include your proof of purchase and a completed returns form. We can either refund the amount to your original payment method or offer an exchange for a different size. Please note, regardless of your payment method (excluding Zip & Klarna), you may return items in-store or by post.