Shipping & Delivery

Shipping Query

• How much does my delivery cost/ what is the shipping timeframe?
• How will my order be delivered (Authority to Leave)?
• How do I track my order?
• What is your shipping process? (AU customers only)
• Can I have my order delivered to my PO box address or Business address?
• How does parcel point work?

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Delivery Issue

• Why haven't I received my tracking number?
• Why was my delivery returned to sender?
• What happens if my parcel is lost?

Updates & Cancellations

• My address is incorrect, can I change my delivery address?
• Can I change the size or colour of an item after I've placed my order?
• Can I cancel my order?

Click and Collect

• Can I order something in-store?
• Can I place a Click and Collect order?