RETURNS PROCESS
Once we receive the returned item, we will process the refund within 3-5 business days. The refund will be issued using the same payment method used for the original purchase.
Credit Card Purchases: If you paid by credit card, the refund will be visible in your account within 1-5 business days, depending on your financial institution.
PayPal Purchases: Refunds will be immediately visible in your PayPal balance.
Afterpay, Zip, or Klarna Purchases: Refunds will be visible in your account within 3-5 business days, depending on your financial institution. If there are other items on your order, the cost of the cancelled item will be deducted from future payment installments.
E-Voucher: If applicable, an e-voucher will be emailed to you immediately.
RETURNS POLICY
Please note that returns will only be accepted within 30 days, under the following conditions:
- Items must be in their original condition.
- Items must be returned in their original packaging and placed in a protective postal bag. Shoe boxes must also be returned in their original condition.
- Tags must remain attached to garments. For swimwear, the hygiene stickers must remain in place as sold or shipped, and all swimwear sold as a set must be returned as a set.
- You must provide proof of purchase.
- A returns form must be included if returning items via post.
PLEASE NOTE: Returns on underwear and pierced jewellery are not accepted.