We want your shopping experience to be smooth and hassle-free. If you’d like to return a full-priced item, you’re welcome to visit any of our stores within 30 days of receiving your order. Simply bring the item in its original condition along with your proof of purchase, and our friendly in-store team will be happy to assist you with an exchange or refund.
Can’t make it to a store?
No worries! You can send the full-priced item back to our online warehouse. Please include your proof of purchase (for in-store purchases) and the completed returns form, which we’ve attached to this email for your convenience.
Important return conditions:
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The item must be in its original condition with all packaging intact.
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Tags should still be attached.
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Swimwear must have hygiene stickers in place, and full swim sets should be returned together.
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Shoes must be returned in their original box, which should be placed inside a protective satchel or box for posting.
We can process your refund back to your original payment method or assist with an exchange for a different size. If your preferred size isn’t available, we will issue a refund instead. To avoid missing out on your desired size, we recommend placing a new order first and then requesting a refund for the returned item, as we are unable to hold stock during the exchange process.
Please note:
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If your order was placed using Afterpay, ZipPay, or Klarna, exchanges aren’t available, and returns must be sent to our online warehouse.
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Returns are not accepted for underwear, pierced jewelry, face masks, or any Storeroom Vintage items.
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Markdown items bought in-store are final sale and cannot be returned or exchanged for change of mind.
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Online markdown purchases can be returned for a credit note or exchange, provided they meet our standard return conditions.
Return shipping costs are the responsibility of the customer. We highly recommend using a tracked shipping service so you can monitor your return’s progress.
For full details on our return policy or to check if your item qualifies, please visit our Returns Page: Returns – General Pants Co.